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ISP GROUP provides after-sales service and technical support and offers a full range of services in the field of repair and maintenance of machinery.
Center for service and warranty has been on Russian market from 2012. The main principles of our center are speed, quality, and price. On the first place we put quality of works.
Our highly qualified specialists solve all matters of maintenance and troubleshooting. ISP GROUP provides a warranty for all types of work. We have our own spare part storage located on the premises of Center for service and warranty which provides efficient execution of work related to the replacement of parts, assemblies and mechanisms. Besides due to well-functioning delivery scheme we supply nonstocked items to our clients within a very short time.
Workspaces of the technical experts are equipped with laptops and Internet access. This allows us to contact information and service centers of all known production plants very quickly. The experts have the opportunity to consult with manufacturers on-line, thus we avoid of errors during service and repair works as well as improve the quality of products and reduce the time of work.
Modern equipment allows the center to perform work at any level of complexity starting from the replacement of separate components to full reconstruction of machines. As a result the service life of road construction, municipal and airport equipment sold by ISP GROUP in Russia and CIS countries considerably expands. Additionally, our experts offer valuable and wholesome advices on maintenance of our products and conduct necessary instructions.
Decision on each warranty or repair case is made only under the supervision of the head of center and technical experts. During the work each client could check out the program of repairs, costs estimation and lead time of works.
Technical support and after-sales service are the key condition for longstanding and perfect work.
At Center for service and warranty each client of ISP GROUP gets competent advice, personal approach and could realize that we are always motivated by the core principles: speed, quality and price!
ISP GROUP has a separate production unit called Tomilino. Well-adjusted technical process, necessary production facilities and space provide the production of high-quality road construction, municipal and airport equipment.
Specialists of assembling shop perform works on modifying of the chassis for installation of attachments and setting up the management system.
The equipment is supplied by the leading manufacturers of attachments:
- Scarab (England) - manufacturer of vacuum road sweepers
- Tekfalt (Turkey) - manufacturer of sprayers and road construction equipment
- RosRoca (Spain) - manufacturer of refuse collectors
- Mb-companies (USA) - manufacturer of airport snow removal equipment
Installation of attachments is possible on the chassis of Russian and foreign machines (e.g. MAZ, KAMAZ, URAL, Volvo, Mercedes, MAN, Ford).
Installation of chassis is checked both externally and with the help of instrumental measurements. If it is necessary, specialists change engine and transmission oil, install additional rotating warning beacons and operations management system.
Special equipment hydraulically and electrically driven undergoes obligatory testing of electric network, it is necessary for checking of the connectors’ quality.
Before the shipment to the client all components and mechanisms of the machines are fully tested.